We love to answer your questions. Is the answer of your question not on this page? Please contact us through the contact page and we come back to you as soon as possible.
Can I return my order?
Yes, just check the requirements on the Returns & Exchanges page. We've set up an easy proces to make the return process hassle free!
How do I know if my order is on its way?
You will receive an email as soon as your package is on its way to you. Time to get really exciting!
How do I clean the underwear?
For all items with lace, we highly recommend hand laundry for the longest lifespan. However, if you prefer machine washing, we advice a careful program on 30 degrees Celsius in an underwear bag to protect it from other items. It also helps to exclude the straps every now and then from washing, in order to maintain the flexibility. We cannot guarantee the quality of the items when machine washing is used.
What is the packaging made of?
We limit the use of packaging materials to the amount that is really necessary to bring the items with good care to you. The package consists of a cardboard box and tissue paper on the inside for extra protection which are both recyclable. Our stickers are part of the Eco-Packaging Alliance of Noissue. They are made from FSC certified paper, printed with soy-based ink and they are acid free. Our tags are made from 100% recycled paper. Our hygiene liners are made from kraft paper instead of traditional plastic.
Can my order be packed as a present?
Actually, we pack every order as a present. There is no invoice included, because you'll receive that in your email already. When you open the box, there is a nice card with information and kind words on top. The items are carefully packed in paper and this makes it present proof!