We love to answer your questions. Is the answer of your question not on this page? Please contact us through the contact page and we come back to you as soon as possible.
How can I get fitting advice?
We are happy to help you with any questions! Check our Fitting Help page. Unfortunately we have no physical selling point yet.
What is the delivery time?
Please check our Shipping Policy. Do you really need your item sooner? Drop us the question at firstname.lastname@example.org and your item may be in stock and ready for shipment already!
How do I know if my order is on its way?
You will receive an email as soon as your package is on its way to you. Time to get really exciting!
Can I send my item back?
We're sorry if the item is not what you expected. Please check our Return Policy for details.
How do I clean the underwear?
For all items with lace, we highly recommend hand laundry for the longest lifespan. However, if you prefer machine washing, we advice a careful program on 30 degrees Celsius in an underwear bag to protect it from other items. It also helps to exclude the straps every now and then from washing, in order to maintain the flexibility. We cannot guarantee the quality of the items when machine washing is used.
What are the shipping costs?
We ship from The Netherlands. Shipping to:
- The Netherlands: standard = 4 euro. Free for all orders above 80 euro.
- Rest of Europe: 12,95 euro. Free for all orders above 150 euro.
- Rest of the world: 24,95 euro. Free for all orders above 200 euro.
Import duties may apply depending on your country. These additional costs are for you.