Frequently Asked Questions
Can I return my order?
Yes, returning is easy, following just 2 steps: Returns & Exchanges.
How do I know if my order is on its way?
You will receive an email as soon as your package is on its way to you. Time to get really excited! For an estimation of how long it will take for your order to reach you, please check out our Shipping page.
How do I take care of my lingerie?
Please visit our Wear & Care page for some care advice.
What is the packaging made of?
No plastics are used. We limit the packaging materials to the amount that is really necessary to bring the items to you with good care. The package consists of a cardboard box and tissue paper on the inside for extra protection, these are both recyclable. Our stickers are part of the Eco-Packaging Alliance of Noissue. They are made from FSC certified paper, printed with soy-based ink and they are acid free. Our tags are made from 100% recycled paper. Our hygiene liners are made from kraft paper instead of traditional plastic.
Can my order be packed as a present?
Actually, we pack every order as a present. There is no invoice included, because you'll receive that by email. When you open the box, there is a nice card with information and kind words on top. The items are carefully packed in paper and this makes it present proof!
I ordered a pre-order article. When will I receive my package?
On the product page, you'll find information about the expected delivery date in the article description. You'll receive an email when we've dispatched your package. In case you ordered a combination of items that are in stock and pre-order items, we'll send 2 packages so you don't have to wait too long for the stock items. In case you prefer to receive the order at once, please leave a note when you check-out and we'll take care of it.
I have some fitting issues. Can you help?
Absolutely. Please visit our Fitting Room.
I would like to know more about the environmental impact and efforts. Where can I find this?
Our favorite question because we love to tell you more. Please visit our Sustainability page.
Where are you based?
We are based in The Netherlands. We also ship from The Netherlands. Unfortunately, we have no store or visiting location yet.