FAQs

Can I return my order?

Yes, returning is easy, following just 2 steps: Returns & Exchanges.

 

How do I know if my order is on its way?

You will receive an email as soon as your package is on its way to you. Time to get really exciting!

 

How do I take care of the lingerie?

For all items with lace, we highly recommend hand laundry in order to maintain the good quality. However, if you prefer machine washing, we advice a careful program on 30 degrees Celsius in a lingerie bag to protect it from other items. We cannot guarantee the quality of the items when machine washing is used. 

 

What is the packaging made of?

No plastics are used. We limit the packaging materials to the amount that is really necessary to bring the items with good care to you. The package consists of a cardboard box and tissue paper on the inside for extra protection which are both recyclable. Our stickers are part of the Eco-Packaging Alliance of Noissue. They are made from FSC certified paper, printed with soy-based ink and they are acid free. Our tags are made from 100% recycled paper. Our hygiene liners are made from kraft paper instead of traditional plastic. 

 

Can my order be packed as a present?

Actually, we pack every order as a present. There is no invoice included, because you'll receive that in your email. When you open the box, there is a nice card with information and kind words on top. The items are carefully packed in paper and this makes it present proof! 

 

I have some fitting issues. Can you help?

Absolutely. Please visit our fitting room

 

The adjustable straps on the back are too loose/tight. What should I do?

If they are removable, we can send you new straps that fit your size better. It's free of charge within Europe. Please contact us

 

I would like to know more about the environmental impact and efforts. Where can I find this?

Our favorite question because we love to tell you more. Please visit our story

 

Is the answer of your question not on this page? Please contact us and we come back to you as soon as possible.